PRIVACY POLICY

Gangtey Lodge is owned and operated by Himalayan Safari Lodges Pvt Ltd, a company located at Karsang Building, PO Box 1725, Thimpu, Kingdom of Bhutan.  

This Privacy Policy relates to the personal information collected from and about you by Gangtey Lodge, when you visit the website www.gangteylodge.com.

Gangtey Lodge is committed to providing quality services to you and this policy outlines our ongoing obligations to you, our website visitor, in respect of how we manage your Personal Information collected when you visit www.gangteylodge.com.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

We collect your Personal Information for the primary purpose of providing our services to you. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

 

List of Information that we collect

Website Booking Enquiry Form:

> Name, email, phone number, travel dates

 

On Confirmation of Booking:

> Scanned copy of passport (passport no, d.o.b., nationality, place of issue, issue/expiry date)

> Any dietary restrictions

> Guests’ profession (optional)

> Special interests of guests or reason for visit (e.g. bird watching, honeymoon)

> Travel itinerary and previous night’s hotel name (collected from your travel agent)

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties (eg your travel agent/tour operator/DMC). In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

> Third parties where you consent to the use or disclosure;

> Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access or delete your Personal Information, please contact us in writing at [email protected] 

Gangtey Lodge will not charge any fee for your access request.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Cookies

A cookie is information in a small data file that a website sends to your browser when you access a website. The cookie is stored on your device, but cannot do anything to it. It helps coordinate your access to pages on the website. We cannot find out your name or email address, or anything about your computer, by using cookies. Cookies are essential to provide seamless access to some online databases. Gangtey Lodge uses cookies to gather session details for parts of our website. We don’t store or collect cookie information.

Google Analytics

In order to ensure that we are providing the best experience for visitors to our website, our Digital Marketing Team uses Google Analytics to help improve the efficiency and usability of our website.  

Google Analytics gathers statistics about how people access and use our website. It anonymously tracks things like – country, what you did on our website (such as news registration), your IP address.  Google stores this information and uses it to: evaluate use of our website, compile reports on website activity for website operators, provide other services relating to website activity and internet usage. 

Google may transfer this information to third parties where required to by law, or where third parties process the information on Google’s behalf.

By using this website, you consent to Google processing data about you. Check Google’s Privacy Policy for more information. 

You can opt out of Google Analytics by disabling cookies and JavaScript, or using Google’s opt-out service. You can also find their contact details on Google’s Contact us page.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Email: [email protected]

Gangtey Lodge Bhutan

Himalayan Safari Lodges Pvt Ltd

Karsang Building

P.O.Box 1725

Thimpu, Bhutan

Tel: +975 (0) 2340943